Payment Policy

1: Accepted Payment Methods

We accept payments through Shopify Payments, including:

i. Credit/Debit Cards: Visa, Mastercard, American Express
ii. Alternative Methods: Apple Pay, Google Pay

2: Order Processing & Currency
All transactions are processed in GBP (British Pound Sterling).
Non-GBP cards will be charged at your bank's exchange rate.
You will receive an email confirmation with a receipt immediately after purchase.

3: Billing Information Requirements

You must provide:

i. Accurate billing address matching your payment method
ii. Current email address for order communications
iii. Valid payment details

Failure to provide correct information may delay or cancel your order.

4: Fraud Prevention Measures

To protect all customers, we:

i. Verify orders with billing/shipping address mismatches
ii. May request ID verification for high-value orders
iii. Reserve the right to cancel suspicious orders (e.g., bulk purchases from new accounts)

If your order is flagged, we’ll contact you at the email/phone provided.

5: PCI DSS Compliance
All payments are processed through Shopify’s PCI-compliant system (Level 1 certification).
We never store or access your full credit card details.

6: Billing Errors & Disputes

If you notice:

i. Unauthorized charges
ii. Incorrect amounts charged
iii. Duplicate billing

7: Refund Processing
Refunds are processed per our Return Policy.
Approved refunds appear in 5-10 business days (varies by bank).

8: Subscription/Recurring Payments
Not currently offered – all purchases are one-time transactions.

Contact Info

Legal Company Name: Malvibe UK LTD
Email: info@agstripes.com
Phone Number: +44 7888 862998
Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE United Kingdom
Working Hours: 09:00 to 6:00 GMT (Monday to Friday)
Expect an answer to your Email within 24 hours.