Payment Policy

1. Accepted Payment Methods

We accept payments through Shopify Payments, including:

Credit/Debit Cards: Visa, Mastercard, American Express
Alternative Methods: Apple Pay, Google Pay

2. Order Processing & Currency

All transactions are processed in GBP (British Pound Sterling).
Non-GBP cards will be charged at your bank's exchange rate.
You will receive an email confirmation with a receipt immediately after purchase.

3. Billing Information Requirements

You must provide:

1. Accurate billing address matching your payment method
2. Current email address for order communications
3. Valid payment details

Failure to provide correct information may delay or cancel your order.

4. Fraud Prevention Measures

To protect all customers, we:

Verify orders with billing/shipping address mismatches
May request ID verification for high-value orders
Reserve the right to cancel suspicious orders (e.g., bulk purchases from new accounts)

If your order is flagged, we’ll contact you at the email/phone provided.

5. PCI DSS Compliance

All payments are processed through Shopify’s PCI-compliant system (Level 1 certification).
We never store or access your full credit card details.

Learn more about Shopify’s PCI compliance here.

6. Billing Errors & Disputes

If you notice:

1. Unauthorized charges
2. Incorrect amounts charged
3. Duplicate billing

Include your order number and payment receipt for faster resolution.

7. Refund Processing

Refunds are processed per our Return Policy.
Approved refunds appear in 5-10 business days (varies by bank).

8. Subscription/Recurring Payments

Not currently offered – all purchases are one-time transactions.

Contact Info

DBA: AGStripes

Legal Company Name: Malvibe UK LTD

Email: info@agstripes.com

Phone Number: +44 7888 862998

Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE United Kingdom

Working Hours: 09:00 to 6:00 GMT (Monday to Friday)

Expect an answer to your Email within 24 hours.