Frequently Asked Questions

Here you’ll find answers to common questions about our products, shipping, and returns. If you still need assistance, feel free to reach out to us at info@agstripes.com.

Do you ship internationally?

No, we currently only ship to the UK.

What are the shipping costs?

Shipping is completely free on all orders — no matter how much you spend.

When will I receive my order?

Processing Time: Orders are usually prepared within 1 to 2 business days.
Shipping Time: Once shipped, delivery typically takes 6 to 8 business days.
Estimated Total Time: From placing your order to delivery, expect 7 to 10 business days in total.

Please note: Delivery times may vary slightly depending on your location and shipping carrier.

Do you accept returns?

Yes! We accept returns within 30 days of delivery, as long as the item is unused, in its original packaging, and in the same condition it arrived in.

Please note: Custom or personalized items are non-returnable unless defective or damaged.

For full details, check our Return & Refund Policy.

How do I request a return or refund?

Simply email us at contact@qroqo.com with your order number and the reason for the return. Our team will guide you through the process.

For full details, please see our Return & Refund Policy.

Can I track my order?

Yes! Once shipped, you’ll receive a confirmation email with the tracking instructions.

What if my item arrives damaged or faulty?

If your item is broken, damaged, or defective, contact us immediately at info@agstripes.com with:

Your order number
Clear photos of the issue

We’ll arrange a replacement or full refund and cover return shipping if needed.

Contact Info

Company Legal Name: Malvibe UK LTD
Website: agstripes.com
Email: contact@agstripes.com
Phone Number: +44 7888 862998
Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE United Kingdom
Working Hours: 09:00 to 6:00 GMT (Monday to Friday)

Expect an answer to your Email within 24 hours.